Step 1: Demand communication and solution formulation

1. Demand insight

Active listening: Through in-depth communication, accurately capture the core needs and potential expectations of customers and establish a foundation of trust.

Professional empowerment: Based on customer needs, provide industry trend analysis, technical feasibility suggestions and differentiated solutions to demonstrate professional value.

2. Design collaboration (if necessary)

Creative proposal: The designer team intervenes to provide multi-dimensional design solutions (such as 3D modeling, renderings), and optimizes details in combination with the customer's brand tone.

Quick iteration: Realize real-time modification of design drafts through online collaboration tools to shorten the confirmation cycle.

Step 2: Sample development and contract signing

1. Sample customization

Precise proofing: Make samples according to the customer's confirmed plan, and use high-precision equipment to ensure that the actual object is highly consistent with the design.

Cost transparency: Clarify the mold opening fee and refund conditions.

2. Contract signing

Clear terms: The contract clearly specifies key terms such as delivery date, quality standards, and breach of contract liability to protect the rights and interests of both parties.

Risk control: It is recommended that customers pay a deposit (recommended ratio 30%-50%) to lock in production schedules.

Step 3: Production delivery and after-sales guarantee

1. Efficient production

Flexible scheduling: Use ERP system intelligent scheduling to ensure delivery within the agreed delivery period (except for special processes or force majeure).

Visible process: Provide real-time tracking service for production progress, and customers can view the status of key nodes through exclusive accounts.

2. Quality delivery

Full inspection and delivery: Each product is 100% functional and appearance tested, and the quality inspection report is attached to the goods.

Worry-free after-sales: Provide 1-year warranty, support 7-day unconditional return and exchange (non-customized products), and response time ≤ 2 hours.

Service highlights

Full-link digitalization: From demand to delivery, the entire process is online to improve collaboration efficiency.

Cost optimization: Large-scale production reduces unit costs and benefits customers.

Risk hedging: Clarify the cost sharing mechanism to reduce the pressure of customers' initial investment.